the story of
Hungry Monkey
Since 2016 we've been delivering local delights to you locals and visitors across Gibraltar…and we couldn't be prouder of our service! We've come a long way since then, but our core values and passions remain the same – to provide Gibraltar with the best food delivery service coupled with the best customer service that goes above and beyond to meet every single customers expectations.
We don't say let's get a takeaway any longer, we say – Let's get a Monkey! And it's words like that, that keep us passionate and moving forward both in technology with the app and with our processes to best serve the public in terms of customer service. After all, our product IS our service. It's the reason our customers choose us as we give the confidence with each and every order that if anything goes wrong, the team at HMHQ are on instant response to fix it.
Things can go wrong in the delivery sector. Missing items, wrong orders, late orders, wrong addresses, sleeping customers etc. The list goes on. But we are pleased to say that out of the many thousands of deliveries our team delivers each week, the percentage of issues, errors and complaints received is so low – we are able to deal with them both personally, quickly and with successful and happy outcomes.
And in short, that's what it's all about. Our role is a simple one — to deliver our clients products to our customers in the quickest and best way possible. And it's why Gibraltar's food service industry chooses Hungry Monkey as it's delivery partner.
We don't and won't rest on our laurels as they say. Technology and trends move forward. Customers expectations change and shift over time even though the fundamentals remain the same. It's hard teamwork. But as we reach our 10 year anniversary, we can say with hand on hearts we are very proud of everything we have achieved and looking forward to another ten years serving our wonderful Rock with the food delivery service that started it all back in 2016.
A journalist once wrote that the app should come as standard on every smartphone sold in Gibraltar. We couldn't agree more! Synonymous with service and food, Hungry Monkey will continue to strive forward to best serve Gibraltar and all who visit and we thank you from the bottom of our hearts for supporting us along on our journey.